People in Rail: Customer Service

Laura Beverley

Head of Strategic Planning and Assurance


What does my job involve?

I manage a great team of people who look at startegic planning, portfolio management, reporting against the delivery of the business plan and providing assurance of the plan through internal audit and risk management.

What do I like most about my job?

It’s such a varied role and the many challenges keep me on my toes. Seeing the full lyfecycle from strategy to delivery through to seeing the benefits gives me alot of joy.

Georgina Cooper

Standards and Competency Management System Manager for GTR and Special Constable for the British Transport Police

BA Hon Sport Coaching and Development

What does my job involve?

Writing/Reviewing Standards and assessments. Monitoring controller competencies for Service Delivery using our bespoke CMS.

I also dedicate a minimum of 16 hours a month to the British Transport Police as a Special Constable.

What do I like most about my job?

Enjoy being part of a people development team which drives improvement maintaining a high performance culture through service delivery.

Passion for helping others and I feel a sense of pride when performing my duties.

Shaun Giddins

Project Manager (Change) at Network Rail

What does my job involve?

It involves engaging with teams to improve them in everything they do via a behavioural change, coaching and mentoring others is a huge part in the supporting of the teams in creating better positive habits.

What do I like most about my job?

My role is both challenging and rewarding so I consider myself very lucky in that I love my job and the best bit is working with people …

Liam Henderson

Rail Transport Planner at Transporting Cities

MSc Transport Planning & Management

What does my job involve?

I assess the need for rail access in the long term and create extension schemes or investment projects that meet policy and development goals set by operators, local authorities and developers.

What do I like most about my job?

I like that I get to have an input on the development of cities and the way people will get about in future. As an independent consultant I have control over my work life balance.

Tawsif Ahmed

Operations Assistant at London Underground

Degree in Economics

What does my job involve?

Working on the Frontlines as part of the operations team that manage, operate and ensure station side ops are carried out effectively e.g. Safety critical activities, customer service, platform duties & back office work.

What do I like most about my job?

Knowing that I am doing my part to ensure London is moving. The work force in general is great too, getting to know so many different people and learning something new every day.